Changes in family structure (increasing number of
dual-income earning families, single parent families or adults caring for
children or elder family members) and changes in the workplace (increasing
number of hours at workplace) induce an increase in work-family conflict
(Byron, 2005). This increase in work-family conflict has encouraged both
researchers and practitioners to understand the antecedents and the outcomes of
work-family conflict and to seek solutions in this regard (Eby et al., 2005).
In order to better understand work-family conflict, some of
the related concepts including work, family, role and interrole conflict are
required to be described. ‘Work’ is related to tasks which people do for
financial gain, for example, being a doctor or being a teacher or also is
related to task-related activities which people do not do for financial gain,
for example, being a housewife or being a volunteer in a company (Eby et al.,
2005). ‘Family’ is formed of at least two people who have interconnecting roles
to complete their shared objectives successfully (Eby et al., 2005). ‘Role’ is
defined as an expected pattern or set of behaviors that exist in minds of
people (Kossek, Noe, & DeMarr, 1999). The Role Conflict Theory claimed that
different expectations from two domains (e.g. work or family domain) can be
incompatible. As a result, incompatibility between domains is encountered which
makes performing one domain difficult than the other domain (Kahn et al.,
1964). Likewise, if two or more domains need time, energy or attention at the
same time and the resources are limited for time, energy and attention, a
conflict occurs between domains. This is known as ’Interrole Conflict’ (Kahn et
al., 1964).
People are expected to have different roles in family and
workplace. The different roles can be incompatible and one domain (work) takes
from limited resources of time, energy and attention that makes performing one
domain (family) difficult than the other domain (work). As a result of this,
work-family conflict occurs. Accordingly, work-family conflict is described as
‘‘a form of an interrole conflict which reveals incompatibility in work and
family role pressures in some respect’’ (Greenhaus & Beutell, 1985, p.77).
Similarly, the Social Identity Theory indicated that people
determine their identity or their roles according to their belonged social
environment (Lobel, 1991). For example, people can perceive themselves as a
valued employee or a good mother. Some roles have very important aspects of
people’s identity and people gain pleasure from them. When people do not have
enough time or energy for their roles, then conflict occurs (Lobel, 1991).
In early studies, work-family conflict was examined in
unidirectional way; but recent studies showed that work-family conflict is
bidirectional as (a) work to family conflict (work interference with family;
WIF) and (b) family to work conflict (family interference with work; FIW)
(Frone, Russell & Cooper, 1992a; Kossek & Ozeki, 1998). There are two
reasons for this distinction. First, the findings of meta-analysis studies have
shown that work-family conflict is bidirectional (Kosek & Ozeki, 1998).
Second, there are differences obtained from the studies related to the
antecedents and the outcomes of work to family conflict and family to work
conflict (Frone, Russell & Cooper, 1992a; 1992b). In work to family
conflict, somehow family demands are prevented by work demands; on the
contrary, in family to work conflict, work demands are prevented by family
demands (Netemeyer, Boles & McMurrian, 1996).
Researchers also showed that both kinds of work-family
conflict have three types of sources: (a) time based conflict, (b) strain-based
conflict, (c) behavior-based conflict which are shown in Figure 1.1. (Greenhaus
& Beutell, 1985). In the next section, those different sources will be
explained in more detail.
1. Types of Work- Family Conflict
When one domain takes a lot of time which leads to
difficulty of fulfilling requirements of the other domain, incompatibility
arises between two domains (work and family) called time-based conflict (Greenhaus
& Beutell, 1985). Requirement of applying simultaneous performance to both
domains is a factor which leads to conflict. A mother who has to be at
workplace while she has to prepare her child to school is an example for this
type of work-family conflict (Zapf, 2002).
Another form of work-family conflict is strain-based
conflict (Greenhaus & Beutell, 1985). If one domain creates strain feelings
which lead difficulty to fulfill requirements of the other domain,
incompatibility arises between two domains (work and family) (Greenhaus &
Beutell, 1985) also named as resource-based or energy-based conflict (De Jonge
& Dormann, 2006). One of the crucial points of the strain-based conflict is
that one domain should create fatigue, anxiety, tension, etc. in a person
(Greenhaus & Beutell, 1985). Another crucial point is the demand for both
domains should have same qualities from similar resources such as cognitive,
emotional and physical demands (Haun & Dormann, 2016). A call center
employee who solves the problems of customers regularly might not be able to
solve emotional problems with his or her romantic partner (both emotional
demands) is an example for this type of work-family conflict (Haun &
Dormann, 2016).
Last and the third form of work-family conflict is
behavioral-based conflict (Greenhaus & Beutell, 1985). Differences between
behavioral requirements of domains lead to incompatibility between two domains
(work and family) (Greenhaus & Beutell, 1985). For instance, at workplace,
workers are expected to be authoritative, powerful, rational, objectivity etc.;
but at home, being a good partner or having good parental features are expected
such as being warm, emotional, vulnerable, etc. (Greenhaus & Beutell,
1985).
Three different types of work family conflict have explained
by different predictors of work-family conflict (Byron, 2005). Studies which
explained the predictors of work-family conflict will be discussed in the next
section.
2. Predictors of Work-Family Conflict
According to the Stress-Strain Model, predictors of
work-family conflict are stressors and work-family conflict is a strain
(Dunham, 1984). Predictors of work-family conflict have been studied in three
domains: (a) work domain predictors, (b) nonwork domain predictors and (c)
individual and demographic predictors (Byron, 2005).
Predictors of work domain are job and workplace factors
which have an impact on people. Inflexible work schedule or unsupportive
organizational culture can be examples for work domain predictors. There are
also non-work domain predictors which include family domain predictors.
Disagreements in family or an unsupportive spouse can be examples for family
domain predictors. On the other hand, there are also other non-work domain
predictors such as number of children in family or age of the oldest children.
Last domain, individual and demographic predictors include personality,
behavioral and individual differences, for example, gender, neuroticism, or
attachment style (Byron, 2005).
2.1. Work Domain Predictors
Some of the work domain predictors are mostly related to
time-based work-family conflict (Greenhaus & Beutell, 1985) such as work
arrangements (Pleck, Staines, & Lang, 1980). To understand flexibility at
workplace, two factors must be taken into consideration; flexibility in timing
(flextime) and in location (flexplace) (Christensen & Staines, 1990;
Galinsky & Johnson, 1998; Zedeck, 1992). Flextime gives employees ability
to arrange their work hours according to the guidelines which are offered by the
company (Hill et al., 2001). Thus, employees feel more control over their
working hours (Hill et al., 2001). In addition, flexplace gives employees
ability to control the place where they are able to work. For example, they can
work at home or at office or they can work at virtual place (Hill et al.,
2001). Briefly, an important factor in flexibility is ‘where’ and ‘when’ people
work (Rau & Hyland, 2002).
When it is compared to 20 years ago, today’s jobs take
longer hours of employees. As a result, more time and energy is needed at work
(Bond, Galinsky & Swanberg, 1997). Flexibility at work helps employees to
determine how they spend and utilize their resources (attention, time and
energy resources) on work and family domains (Allen et al., 2013). It is possible
to provide a balance between work and family responsibilities by understanding
how they use their resources (Edwards & Rothbard, 2000; Goode, 1960). For
example, an employed mother can go to the parent-teacher meeting of her child
during standard working hours (Allen et al., 2013). Herman and Gyllstrom (1977)
also explained the relationship between flexible working schedules and
work-family conflict with an example. In the university, faculty members work
more hours than staff members; but they feel less work-family conflict; as they
have more flexible working schedule.
Flextime at work decreases not only work-family conflict
(Greenhaus & Beutell, 1985), but also employee strain (Allen et al., 2013),
and increases job satisfaction and initiative of workers (Galinsky &
Johnson, 1998). On the other hand, flexplace at work increases productivity,
improves the morale of workers and also provides better work-family balance
(Hill et al., 1998).
For family-supportive organizations, beside flextime and
flexplace, having legitimate work-family policies and supervisory support are
also important for low level of work-family conflict (Cook, 2009).
Employees want to get fair treatment in the organization
which makes them feel valuable in their belonged organization. Work-family
policies provide fair treatment as a legitimate action and show employees that
the organization cares them and their work-family balance (Cook, 2009). With
work-family policies, the organizations show how much they care about
employees’ needs and they try to make their employees to feel their importance
for the organization (Cook, 2009; Rothausen et al., 1998). Aim of the
work-family policies is to balance work and family domains of employees, thus,
it helps employees to perceive their organization as supportive for their
family (Perry- Smith & Blum, 2000).
For an organization to be perceived as supportive,
supervisor behaviors are also important; since they represent the organization
(Dutton, Dukerich, & Harquail, 1994; Golden-Biddle & Rao, 1997). If
supervisors support work-family policies of the organization, their behaviors
will also be appropriate with these policies and they will be helpful to
employees to balance work-family domains (Dutton, Dukerich, & Harquail,
1994).
Prabhu and Stewart (2001) claimed that the way how employees
perceive work-family policies is also an important factor; because these
policies can be effective only if they are perceived correctly (Prabhu &
Stewart, 2001). In a study, employees who reported higher work-family conflict,
in other words who have higher need for work-family programs, reported that
they perceive work-family policies as an important support compared to the
others (Cook, 2009). For example, a newly divorced woman having a baby
perceives the organizational support as something important (Cook, 2009).
Moreover, Aycan and Eskin (2005) also emphasized the
importance of family supportive organizations in Turkey. They found that
organizational support is negatively related to both work-family conflict and
family-work conflict; moreover the relationship between organizational support
and work-family conflict is stronger for men (Aycan & Eskin, 2005).
2.2. Family Domain Predictors
There are some other factors which are family related
variables. Family domain predictors are mostly related to time-based and
strain-based family-work conflict (Greenhaus & Beutell, 1985) such as
family involvement (Edwards & Rothbard, 2000). With family involvement,
time and energy for work will also be spend for family activities, so
family-work conflict will arise (Greenhaus & Beutell, 1985). In other
words, involvement in a role more than its requirement, limits time and energy
required for the other role (Hargis, Watt, & Piotrowski, 2011). The
Rational View Theory indicated that if an individual spends time and involves
to a role excessively, she perceives the other role as a secondary one (Pleck,
1977). Therefore, the number of hours spent on family domain is positively
related to family-work conflict (Byron, 2005). Additionally, the Role Theory
and the Resource Drain Theory also claimed that family involvement is
positively related to family-work conflict (Edwards & Rothbard, 2000).
Time-consuming situations during family life, including marriage and
parenthood, might lead to higher family-work conflict (Greenhaus & Beutell,
1985). The study of Herman and Gyllstrom (1977) revealed that married people
experience higher family-work conflict compared to single people. In another
study, Bohen and Viveros-Long (1981) indicated that raising children is another
factor for higher family-work conflict. In a similar manner, conditions that
take more time and energy of people such as having a baby or a kid (Beutell
& Greenhaus, 1980; Greenhaus & Kopelman, 1981) and living in a large
family are also important factors which increase family-work conflict (Cartwright,
1978; Keith & Schafer, 1980).
According to the literature, family-work conflict which is
caused by the conditions at home will decrease by social support (Parasuraman,
Greenhaus, & Granrose, 1992; Thomas & Gangster, 1995). Social support
is described as interchanging the resources between individuals to help
themselves (Van Daalen, Willemsen, & Sanders, 2006). In other words, time
and energy resources would increase by the help of social support, so dealing
with family-work and work-family conflict would be much easier (Hargis, Watt,
& Piotrowski, 2011). According to another explanation, there will be an
exchange of stress between domains, work domain provides transfer of stress to
family domain or vice versa which is briefly described as spillover (Edwards
& Rothbard, 2000). Otherwise, through social support, the spillover could
be also positive. As a result, people experience less stress with lower
family-work conflict. (Byron, 2005). Studies supported the relationship between
social support and family-work conflict. Accordingly, social support in family
is related to low levels of family-work conflict (Adams, King, & King,
1996), low levels of stress and strain (Bernas & Major, 2000). On the other
hand, social support is positively related to health and psychological
well-being of people (Cohen, 1988).
In the literature, especially for women, spousal support is
a social support which decreases family-work conflict (Adams, King, & King
1996; Aycan & Eskin,2005). In a study of Ely, Stone & Ammerman (2014),
which was aimed to reveal the impact of spousal support among MBA graduates of
Harvard University showed that spousal support was influential on management
careers of women, even they were married and had children. On the other hand,
women who did not have spousal support were not able to reach their desired
career planning and they claimed their marriage and children were the reason.
Therefore, support of a partner protects married people from
high level of family-work conflict (Holahan & Gibert, 1979a). There are two
kinds of spousal support: (a) emotional support and (b) instrumental support
(Adams, King & King, 1996). Understanding each other, showing emphathy and
love, being thoughtful for the partners’ requirements and giving advices when
needed create emotional support among partners. On the other hand, instrumental
support is briefly summarized as helping each other in terms of child care and
domestic work (Aryee et al., 1999; Burke & Greenglass, 1999). Emotional
support increases feelings of satisfactoriness both at home and work while
instrumental support decreases load of family responsibilities (Parasuraman et
al., 1996).
On the other hand, incompatibility between partner and
career planning (Beutell & Greenhaus, 1982), nonadaptive attitudes of
people toward partners’ belonged career (Einswirth- Neems & Handal, 1978)
and disagreements in their family roles (Chadwick, Albrecht & Kunz, 1976)
reduce the impact of spousal support and increase family-work conflict which
all should be taken into consideration.
Finally, the study of Aycan and Eskin (2005) in Turkey
showed that even in a different culture than Western population which gives
more importance to familialism and collectivism is also revealed similar
results in terms of the relationship between spousal support and family-work
conflict. As a result, spousal support helps people when dealing with
family-work conflict (Aycan & Eskin, 2005).
2.3. Individual and Demographic Predictors
Individual and demographic predictors are related to both
work-family conflict and family-work conflict (Greenhaus & Beutell, 1985).
One of the individual predictors is Type A personsality disposition. Type A
personality is described as being ambitious, persistent, impatient, aggressive
and more involved at work (Friedman & Rosenman, 1974). In other words,
individuals with Type A personality would give greater importance on work and
spend longer hours at workplace (Ganster, 1987). Inevitably, it limits their
time on nonwork domains such as family domain (Carlson, 1999). Thus, they tend
to experience, especially time-based work-family conflict, due to spending a
lot of time at the work (Greenhaus & Beutell, 1985). Type A behavior is
also positively related to strain-based work-family conflict (Carlson, 1999),
because excessive working causes strain feelings among individuals (Ivancevich,
Matteson, & Preston, 1982). In here, time, energy and attention resources
are not enough for two domains (work and family) (Rothbard, 2001). Briefly,
different studies supported that Type A personality disposition is positively
related to work-family conflict (Burke, Weir & Duwors, 1979; 1980a; Werbel,
1978). On the other side, Type B behavior described as being relaxed, patient
and overactivated (Friedman & Rosenman, 1974).
Negative affectivity is another individual predictor which
is positively related to work-family conflict (Frone, Russell, & Cooper,
1993). It is a personality trait characterized by experiences of negative mood
states which is not impacted by time, place and situations (Watson & Clark,
1984).
Negative affectivity is highly related to neuroticism
(George, 1992) and trait anxiety (Schaubroeck, Ganster & Kemmerer, 1996).
Thus, individuals who have negative affectivity have more tendencies to
experience anxiety, distress and depression and also emotions such as anger,
fear, disgust etc. (Watson, Clark & Carey, 1988). In addition, they also
tend to experience more stress and strain at workplace (Jex & Spector,
1996).
Negative affectivity has an impact on perception of the environment
and effects how people perceive their jobs, their family and work-family
conflict (Staw, 1984). Various studies found positive relationship between
negative affectivity and all directions of work-family conflict (Carlson, 1999;
Frone, Russell and Cooper, 1993; Stoeva, Chiu & Greenhaus, 2002). Findings
of Carlson (1999) showed that negative affectivity is mostly related to
strain-based work-family conflict.
Lastly, resilience is another individual predictor of
work-family conflict. Resilience is about individual’s capacity to survive
during or after stressful events and also capacity to adapt the situation which
is threatening for individual’s life (Luthar, Cicchetti & Becker, 2000). In
a study with married first line nurse managers, resilience was found as it
helps nurses to have better work-family balance (Kim & Windsor, 2015). The
number of studies examining the relationship between resilience and work-family
conflict are few; however it is important to consider the influence of
resilience on work-family conflict.
A research which examine demographic predictors on
work-family conflict showed weak differences for gender and income (Byron,
2005). However, there are also work-family studies which emphasize gender
differences and they found that women experience higher work-family conflict
than men (e.g. Duxbury & Higgins, 1991; Grandey & Cropanzano, 1999;
Greenhaus & Beutell, 1985; Hall, 1972; Karasek, 1979). Furtermore, studies
with employed mothers found that employed mothers experience higher work-family
conflict than employed fathers (Byron, 2005; Marshall & Barnett, 1993).
As it was mentioned before, demographic variables such as
the number of children in the family and their ages are also related to
work-family conflict (Bedeian, Burke & Moffett, 1988). More and younger
children take more time and energy of parents (Grandey & Cropanzano, 1999)
which leads to work-family conflict (Byron, 2005) and time-based family-work
conflict (Hargis, Watt & Piotrowski, 2011).
Like predictors, consequences of work-family conflict are
also important to examine in order to briefly understand work-family conflict.
There are various negative consequences of work-family conflict which will be
discussed in the next section. Before describing those well-known consequences,
negative emotions (feelings of regret and guilt) which has been rarely examined
outcomes of work-family conflict will be discussed.
In this direction, it is important to examine experiences of
negative emotions following work-family conflict for an entire understanding;
because understanding these emotional experiences also makes easier to
understand work and family life, work-family conflict (Morgan & King,
2012), general health status and psychological well being of individuals (Allen
et al., 2000).
Another important point of studying negative emotional
experiences following work-family conflict is the limited number of studies
about this topic. Significance of the role of emotions in work-family conflict
is still unclear; so this subject requires more studies and publications
(Bochantin & Cowan, 2016). Briefly, examining emotional experiences
following work-family conflict will provide a better understanding of this
complex relationship and also valuable information for scientists, practitioners
and employers who aim to build a balance between family and work life
(Bochantin & Cowan, 2016).
1.2.Work-Family Conflict and Negative Emotions: Regret and
Guilt
Most of the studies which examine the relationship between
work-family conflict and emotional experiences concentrated on two different
emotional experiences, guilt and hostility. These studies were also examined
how these emotional experiences effect human’ behavior (e.g. how they trigger
antisocial behaviors) (Morgan & King, 2012; Rodell & Judge, 2009). On
the other hand, most of the studies were aimed to explain the role of emotional
experiences on the relationship between individuals and
organizational-relational consequences (Bochantin & Cowan, 2016).
Guilt is defined as ‘‘an individual’s unpleasant emotional
state associated with possible objections to his or her actions, inaction,
circumstances or intentions’’ (Tangney, 1992, p.199). On the other hand, regret
is defined as ‘‘ a more or less painful cognitive and emotional state of
feeling sorry for misfortunes, limitations, losses, transgressions,
shortcomings or mistakes’’ (Landman, 1993, p.36).
According to more traditional explanations, regret is a
cognitive emotion which includes counterfactual thinking process.
Counterfactual thinking focuses on (a) finding alternative choices and (b)
comparing consequences of choices with alternative consequences. In other
words, in order to regret, individuals must think about consequences of their
choices and must think what would happen in case that they would make different
choice (Gilovich & Medvec, 1995).
Generally, individuals have feelings of regret if they
believe the consequences of alternative choices are better than the consequence
of chosen option. For example, a person who chooses option A can regret when
he/she realizes that option Y would give better results than option A
(Zeelenberg, 1999). For example, dying in a plane crash after changing the date
of flight is much more tragic than dying in a plane crash without changing the
date of flight; because it includes the possibility of the case that the
individual could fly in the first reservation date (Gilovich & Medvec,
1995). Individuals integrate their cognitive processes to this entire process
by comparing all possibilities together which makes emotion of regret
counterfactual emotion (Kahneman & Miller, 1986).
When decision about the responsibility of a choice mostly
belongs to the individuals, feelings of regret increases (Burks, 1946;
Zeelenberg et al., 1998b). It must be noted that some studies supported the
idea that feelings of regret include feelings of responsibility while some
studies suggested that feelings of responsibility is not necessary to have
feelings of regret (Connolly, Ordóñez & Coughlan, 1997; Landman, 1993).
Thinking about a decision as a mistake, believing existence
of lost opportunities, willingness to correct a mistake and taking back given
decisions are experiences which individuals have during feelings of regret.
Briefly, a wish of a second chance shows up when emotion of regret is dominant
(Zeelenberg, 1999).
In 1950s, researchers started to focus on emotion of regret
in their studies and came up with the theory called ‘Minimax Regret Principle’.
The Principle of Minimax Regret is a theory which determines the maximum level
of regret which an individual can experience. According to the theory, emotion
of regret is related to decision-making process of individuals (Luce &
Raiffa, 1957; Savage, 1951).
In the following years, economic choice theorists (e.g.
Loomes & Sugden, 1982) came up with a new theory called Regret Theory.
According to the Regret Theory, individuals experience some emotions as a
result of their decisions. Regret is an emotion which is experienced as a
result of decisions of the individuals (Bell, 1982; Loomes & Sugden, 1982).
If consequences of the alternative decisions which was not preferred is better
than consequence of the given decision, people would regret. On the contrary,
if consequences of alternative decisions are worse than consequence of the
given decision, people become pleased (Starmer & Sugden, 1993; Zeelenberg
et al., 1998d).
Recent studies about regret claimed another theory called
Decision Justification Theory (Connolly & Zeelenberg, 2002). This theory
assumed that decision-related regret contains two basic concepts: (a)
bad-outcome regret which is related to evaluating outcomes of a decision and
(b) self-blame regret which is related to self-blame after making a wrong
decision. In both conditions, people experience regret as an emotion. These two
conditions of regret do not have to occur together. Even if a decision outcome
is good, people can blame themselves and regret about the decision. For
example, people who drink and drive, even if they reach to their home safely,
would regret if they look behind and think what could have happened. For
another example, a mother could think that being vaccinated is a good decision
for health of her child; however, there could be some adverse impacts of the
vaccine. If the child would suffer from these adverse impacts, the mother could
regret as a result of the outcome of her decision (compared to non-vaccination);
however, there is no need for the mother to blame herself; since she tries to
find out the best solution after long searches. As a summary, the process of
drink and drive makes individuals have self-blame regret, worse adverse impacts
of the vaccine makes individuals have bad-outcome regret (Connolly &
Zeelenberg, 2002).
Kahneman and Tversky (1982) studied about regret to identify
whether people are more likely to have feelings of regret as a result of (1)
their actions that they did but wish they had not or (2) their inactions that
they did not do but wish they had. Researchers found that an active action
which has bad consequences makes people regret more than a passive inaction
which has bad consequences (see in Kahneman and Tversky, 1982). In the
following years, Gilovich and Medvec (1995) also studied the same topic. In
addition to the research of Kahneman and Tversky (1982), researchers
investigated whether regret experienced as a result of actions or inactions
that are related to time. Results showed that actions create feelings of regret
more in the short term while inactions create feelings of regret more in the
long term (Gilovich & Medvec, 1994; 1995).
Other studies also revealed that regret is an emotion which
people experience frequently (Zeelenberg, 1999). Shimanoff (1984) found that
regret is a frequent emotion reported in the study of verbal expressions of
emotions. According to the study, the word of ‘regret’ is the most frequent
spoken word following the word of ‘love’ (Shimanoff, 1984). Briefly, regret is
a frequent emotion which makes people think about the outcomes of their
decisions, how they could change these outcomes and how they can prevent from
wrong decisions in the future (Zeelenberg, 1999).
Lines of emotions are still uncertain and it is hard to
process and denominate the emotions (Scherer, 2005). Regret and guilt,
embarrassment and shame are emotions which are difficult to distinguish (Sabini
& Silver, 1997). In a study of Russell and Mehrabian (1977), people were
asked to score different emotional states and as a result, people found regret
and guilt as related to each other. Other studies also found this relationship
between regret and guilt (Fontaine et al., 2006; Mandel, 2003).
Therefore, regret and guilt are emotions that are associated
with each other (Fontaine et al., 2006; Mandel, 2003; Russell & Mehrabian,
1977) and both include feelings of responsibility about a negative outcome of a
decision. Main difference between two emotions is related to who is influenced
by the negative outcome of the given decision (Berndsen et al., 2004). Regret
is an emotion that people experience when people harm themselves , while guilt
is experienced when people harm someone else (Ben-Ze’ev, 2000; Berndsen et al.,
2004).
Even if regret is related to harming themselves, it can be
also experienced when individuals damage the others (Zeelenberg, Van der Pligt
& Manstead, 1998b). This kind of regret is quite similar to the feelings of
guilt (Gilovich & Medvec, 1995). However, guilt is a conscious emotion
experienced in case people judge themselves when they do not behave according
to their social norms that are required in their social environment (Tangney,
1992).
Roseman, Wiest and, Swartz (1994) distinguished guilt and
regret according to their outcomes, rather than their reasons. Researchers
revealed that people who regret would try to avoid their decision or avoid
their behavior which leads to regret in order to prevent themselves to feel
that emotion. To perform this, people try to behave differently or improve
their behaviors in a positive manner (Roseman, Wiest & Swartz, 1994).
People who have feelings of guilt are scared about being
alienated by other people. Briefly, guilt mostly focus on other people
(external world) while regret mostly focus on inner world (Roseman, Wiest &
Swartz, 1994). Being related to the external world feature of guilt was also
supported by the other researchers (Baumeister, Stillwell, & Heatherton,
1994; 1995; Tangney, 1991; 1995). According to Tangney (1991, 1995), guilt is
experienced as result of critical comparison between one’s behavior and the
behavior which is appropriate for social norms. According to Baumeister,
Stillwell, & Heatherton (1994) guilt is experienced as a result of assessment
of one’s behavior by someone else. For example, one can experience guilt if he
forgets to celebrate his mother’s birthday. However, if his mother looks
disappointed, feelings of guilt may increase. On the other hand, if his mother
tells him it is not important to forget birthday, feelings of guilt may
decrease (Berndsen et al., 2004). Contrary to this, since regret is related to
inner world, individuals try to tolerate the outcomes of behaviors in their
inner world with feelings of regret. For example, if any one receives a
rejection from a job application; because of his appearance, he may regret
about not dressing in a better way; however, if he does not want to get the job
that much, feelings of regret may decrease (Berndsen et al., 2004).
Studies about regret mostly focus on decisions about money
and investment plans (e.g. Kahneman & Tversky, 1982) or students’ course
selections (e.g. Connolly, Ordóñez & Coughlan, 1987). However, there is
lack of study about regret which arises with the decision of becoming mother.
One of the precious studies about this topic is Donath’s study (Donath, 2015).
Donath (2015) studied qualitatively on distress, conflict, uncertainty and
feelings of deprivation that women experience with motherhood. In the study
with 23 Israeli mothers who have different professions and educational levels,
it was revealed that mothers can regret after having a child (Donath, 2015).
Some of the words of the mothers in the study are: ‘‘If today I could go back,
obviously I wouldn’t have children. It’s totally obvious to me’’, ‘‘Every time
I talk to my friends I tell them that if I had the insights and the experience
I have today, I wouldn’t have created even a quarter of a child. The thing that
is the most painful for me is that I can’t go back in time. Impossible.
Impossible to repair’’ (Donath, 2015, p.354). It is difficult for mothers to
express all these words, because the society does not let mothers to think or
feel that decision of becoming mother is bad or unlucky decision (Donath, 2015).
Motherhood can bring positive feelings including pleasure,
fun and satisfaction (Arendell, 2000); however it can also bring negative
feelings such as disappointment, desperation, hostility and unsatisfaction
(Beauvoir, [1949] 1993; Rich, 1976). Regret is also an emotion that includes
negative feelings (Donath, 2015). It cannot be ignored that feelings of regret
of mothers can increase as a result of work-family conflict if mothers
participate to work life. As a result, one of the aims of this study is to
examine the relationship between family-work conflict and feelings of regret
related to ‘the decision of becoming mother’ which employed mothers experience.
Another negative emotion that should be examined is guilt.
Although emotions are out of the research area of work-family conflict
(MacDermid, Seery & Weiss, 2002), a few studies which examine work-family
conflict and emotions together focus on feelings of guilt and hostility
(Bochantin & Cowan, 2016). As a result of work- family conflict, feelings of
guilt can be experienced by the thought of violation of the social standard
(Piotrkowski & Repetti, 1984). Thought of violation of the social standard
is formed when gender roles are involved into work-family conflict (Morgan
& King, 2012). According to the gender roles in society, women, especially
mothers, are expected to be warmer, nurturing (Eagly, Wood & Dieckman,
2000) and take more responsibility on family demands in order to provide a
stable family environment (Gutek, Nakamura & Nieva, 1981). In addition,
even if these mothers take responsibility on work demands to contribute
financial support to home, expectations of family life are still maintained
(Gutek, Searle & Klepa, 1991). To satisfy the expectations of family life,
mothers take more responsibility on housekeeping (Major, 1993) and child care
(Bianchi et al., 2000). These expectations and notion of being a “good mom” are
the social concept which is difficult to change in the society (McMahon, 1995).
In movies and advertisements effecting society, mothers are shown as a
fundamental figure who provides permanence of family life (Kaplan, 1992).
Social media also contributed to this intensive mothering, and even argued the
idea that mothers’ work life has negative impact on both mothers and children.
In this direction, it was suggested that motherhood at home is the best option
(Cheal, 1991). There are also many studies which supported daily care of
children would be effected negatively when mothers are employed. On the
contrary, there are studies which claimed quality of daily care of children is
more important; however, unfortunately, the stigmatization of employed mothers
and daily care of their children is still maintained (Zimmerman et al., 2008).
Considering all of these, it is not surprising that employed
mothers have feelings of guilt (Guendouzi, 2006). Mothers have feelings of
guilt when they believe their work life has negative impacts on their family
life, especially on their children’ life. For example, mothers may have
feelings of guilt, when they have to leave their children to the caregiver in
order to go to work. In addition, besides expectations of family life, there
are also expectations of work life. These expectations create high demands for
time and energy for employed mothers (Bianchi, Robinson & Milkie, 2006). In
other words, limited sources with high expectations create work-family conflict
on employed mothers (Bianchi, Robinson & Milkie, 2006) Along with
work-family conflict, ‘employment related guilt’ is experienced as a result of
behaving different than traditional gender role expectations (Borelli et al.,
2016).
Unfortunately, because of the traditional mother model in
the society, even in this century, it is still hard to deal with the pressure
of the society on employed mothers and a lot of mothers are forced to stay at
home and raise children, instead of maintaining their work life (Guendouzi,
2006).
Employed mothers have feelings of employment related guilt
more than employed fathers; because only mothers think that stability of their
family life is prevented by their work life (Gutek, Searle & Klepa, 1991)
In society, men and fathers are expected to be independent and assertive
(Eagly, Wood & Diekman, 2000) and to have more responsibility on work
demands. For example, staying in a workplace for a long time is usual for men
and fathers. In additon, they do not have to provide a stable family
environment (Gutek, Searle & Klepa, 1991).
Effects of traditional gender roles are not different in
Turkey. Turkish women joined to work life by the collapse of the Ottoman Empire
and the establishment of the Republic of Turkey (Aycan & Eskin, 2005). In
today’s Turkey, 31.5 % of Turkish women are in the part of the labour market
(TUIK, 2017). However, although Turkish women are in the part of the labour
market, they still continue to maintain their traditional gender roles. As a
result, employed mothers who live in Turkey also experience work-family
conflict more than employed fathers and they also have more feelings of
employment related guilt which arise as a result of work-family conflict (Aycan
& Eskin, 2005). In conclusion, another aim of this study is to examine the
relationship between work-family conflict and feelings of employment related
guilt which employed mothers experience.